FAQ's

We’ve provided a list of answers to questions we frequently receive regarding our services and cremation in general. If you don't see the answer to your question here, feel free to contact us. We'd be happy to give you more information and clarify any of your concerns.

What do I do when a death occurs while out of town or away from home?

It’s important that you contact the local medical authorities first (as well as the police, if appropriate), and then make sure to give us a call as soon as possible. We will work with you to make the necessary arrangements to get you and your loved one back home as quickly and easily as possible. Calling us will also help you to avoid duplication of efforts and fees.

Can I personalize my service?

Absolutely! Our staff has years of experience getting to know families and incorporating their loved one’s hobbies, activities, interests, and unique requests into meaningful and memorable services. Don’t hesitate to make a request because you think it might be too “out there” — we’re honored to work with you to create a service that truly reflects and celebrates your loved one’s individual life journey.

How long does the cremation process take?

This will vary depending on the individual and the casket or container used, but usually takes about 3-5 hours.

How can I be sure that the remains I receive are those of my loved one?

When you are considering cremation for your own future plans or those of a loved one, it is important to understand the safeguards that each provider has in place to maintain the integrity of the cremation process. A detailed and well-documented process means that families can be assured that the cremated remains returned to them are those of their loved one. At Midwest, we have a high standard of professional ethics and detailed procedures regarding the cremation process, and multiple steps are taken to maintain an individual’s personal identity throughout the process. Your loved one will be cared for with respect and meticulous care, and their personal identity maintained every step of the way. We would be happy to explain our safeguards to you in detail, so please do not hesitate to reach out to us with question

Where can I scatter my loved one's cremated remains? Are there any restrictions?

In general, the government does not regulate the scattering of ashes. Most public parks, including national parks, ask that you submit a formal request and may have restrictions on where you can scatter. If you wish to scatter on private land, consult the landowner first. In most cases, as long as you do your due diligence about checking for rules beforehand and are considerate, it’s more of a “don’t ask, don’t tell” policy.

What do funeral directors do?

A funeral director is a licensed professional who specializes in all aspects of funerals and related services. They provide support to the family, guide the arrangement of visitations and funeral ceremonies, prepare the deceased according to the family’s wishes, and ensure that everything goes according to plan. They also arrange for the removal and transportation of the deceased throughout the process and assist families with any legal or insurance-related paperwork they might need to file. They’re experienced at recognizing when an individual is having an extremely difficult time coping with a loss and can provide extra support and recommendations for professional help if needed.